Founded in 1915, this company's products are recognized the world over by leading vehicle manufacturers, and are used across many markets including bus, refuse, fire, construction, distribution, military and special applications.
To support its growth in Asian markets by late fall 2008, the company determined it would need to more effectively manage the aftermarket service parts re-ordering and inventory replenishment at its repair facilities. The company selected Penske for its abilities in navigating complex intercontinental logistics systems.
Working collaboratively, the two were able to address the company's needs in both China and at its headquarters in the US, where Penske helped manage replenishment, product quality, customer service and sales support.
Working closely with the customer's planning team in the US, Penske helped solve a number of key business issues. While managing inventory with 99.95% accuracy, Penske and the customer increased the company's internal order fill rate from 82% to nearly 92%, increased productivity by 27% and fostered an order increase of 23% year-over-year with 100% outbound accuracy.
Penske works alongside the company's customers and its freight forwarders to determine how to best ship products to its customers' locations. Customs and export documents are prepared for shipments. On an order-by-order basis, Penske determines whether to ship the product same-day or consolidate orders with others to reduce the company's distribution costs.
Overall, Penske has exceeded the customer's key performance indicator (KPI) in receiving putaway time, order fulfillment processing, order line delivery accuracy, shipped goods condition and goods labeling accuracy.
Penske now serves as the ‘face' of this company to its more than over 30 customers throughout the Asia-Pacific region, accepting orders, pick-pack-shipping products and providing follow-up customer service and sales support.