Founded in 1903 in the United States, this company is one of the largest and most important global automotive companies and manufactures both cars and trucks.
In Brazil, the company's assembly, transportation and distribution network is one of the country's most complex. It runs two industrial poles (South-East and North-East regions of Brazil) and a network of more than 500 dealers nationwide.
The company's cooperation with Penske Logistics in Brazil began in the 1990s, when it outsourced the distribution of parts and accessories to dealers.
In 2010, to streamline processes, gain agility and reduce costs, Penske Logistics was chosen by the company as its exclusive partner to manage the distribution centers and material transportation. Its operating efficiency has been maintained ever since, even after a significant increase on the car sales market.
The automaker's collaboration with Penske Logistics has yielded impressive results including lower costs, increased service quality and the achievement of dealer delivery goals and punctuality throughout Brazil.
Currently, the company's warehouses ship on average 6,000 product lines per day, reaching 14,000 in peak times. Material distribution at night ensures delivery to distributors within 24 hours. Streamlining of processes and development of productivity in the Distribution Center reduced actual logistics costs by 20%. In addition, the Service Level Agreement (SLA), which quantifies and evaluates the levels of correctly performed activities by Penske Logistics is 98 percent.
Reverse logistics management has also been successful. For situations in which defective parts under warranty return to the distribution center, Penske Logistics developed a tracking system that reduces company plant service time from days to hours. Thus, in addition to reducing recall costs, maintenance or replacement of defective products is performed faster.
For more information on Penske Logistics solutions, visit penskelogistics.com/solutions/