Penske Logistics and Knoll Inc. North America
Lowering costs and increasing satisfaction.
Knoll Incorporated is a global leader in designing and manufacturing office furnishings. The company sought to consolidate its outbound shipments from several North American manufacturing plants into one network to improve customer satisfaction and reduce transportation costs. Penske was selected as the primary logistics provider and developed innovative consolidation warehouses and a unique load plan layout, resulting in a 10 percent reduction in transportation and warehousing costs and a 45 percent increase in their overall customer satisfaction rating.