ntt data

Relationships and collaboration are essential to the success of end-to-end supply chains and remain at the center of today’s supply chains. Shippers and third-party logistics companies are forming strategic partnerships and working together to improve decision-making, manage costs and increase agility.

Overall, those relationships are working. The 2024 Third-Party Logistics Study found that 95% of shipper respondents agreed that their relationships are successful and 99% of 3PL respondents agreed that their relationships are successful.

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While the past year has brought some stability back to selected areas of the supply chain, global businesses continue to face volatility and uncertainty. Even supply chains that are well-equipped with talent, technologies, and financial resources have experienced significant challenges, and the quality of relationships between third-party logistics providers, and shippers, is a vital component of overall supply chain success.

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Shippers and their third-party logistics providers are working together to navigate fluctuating demand, capacity problems and uncertainties in the market. The majority of both groups report that their relationships are successful.

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