Gaining end-to-end visibility in a complex inbound supply chain
A U.S.-based, worldwide Tier 1 automotive component supplier needed to minimize supply chain disruptions, increase shipment visibility and improve cross-border operations.
Operating 52 plants and coordinating 3,000 suppliers, the company required a lead logistics provider capable of managing complex inbound freight while supporting continuous production.
Key challenges included:
- Short notice changes to customer order details
- Carriers struggling to meet service-level requirements
- Competing priorities between the supplier's own vendors and OEM customers
- Limited visibility during border crossings
The supplier needed a partner who could optimize its transportation network, improve carrier performance and deliver measurable cost savings - without disrupting production schedules.
Achieving Real-Time Visibility Across the Supply Chain
Penske Logistics designed a custom network solution focused on optimized mode selection, routing and ongoing performance analysis. A core component of the strategy was improving supplier compliance through enhanced visibility.
Behind the scenes, our ClearChain® Technology Suite - a combination of best-in-class software and custom-built tools - powers this visibility, helping identify and resolve complex supply chain challenges that standard software alone can't address.
Based on that foundation, Penske provided detailed shipping data through its Supply Chain Insight platform, giving the supplier real-time visibility into every load and order moving through the network. This end-to-end visibility - from warehouse to transportation - ensured the automotive supplier always knew what was moving, what needed attention and when materials would arrive.
With Supply Chain Insight, the supplier could:
- Track loads in real time - viewing the full journey of every shipment, including all pickup and delivery stops, to spot delays before they impact production
- Search and review order-level data - accessing performance measurements and trends to troubleshoot issues and answer questions faster
This level of visibility ensured the supplier had the right labor in place when deliveries arrived.
Customers can use the technology to see when materials needed for manufacturing are going to be delivered. It gets specific so they can make sure they have the right labor there and plan their schedules.
— Andy Moses, senior vice president of solutions and sales strategy
What visibility looks like in practice: with our technology, the supplier gained real-time visibility into every leg of a shipment's journey, from pickup at supplier locations to final delivery at the plant. This includes:
- Order status - scheduled versus actual pickup and delivery
- Origin and destination tracking
- Part-level shipment detail
- Border crossing status and timing
Why border crossing visibility matters: Cross-border shipments had previously been a visibility blind spot, with the supplier losing control once freight crossed into another country. Successful border crossings require specialized expertise, real-time tracking and seamless communication between carriers, customs and logistics teams.
With predictable, visible border crossings, the supplier was able to reduce inventory safety buffers and prevent costly production interruptions - directly improving working capital efficiency.
Faster Response to OEM-Driven Production Changes
As a Tier 1 supplier, the company must adapt quickly to changes initiated by original equipment manufacturers (OEMs) - a dynamic that can introduce significant inefficiency if not managed proactively.
Scaling for demand surges: When production needs spike, Penske uses its resources to minimize the impact of additional costs and complexity. During surge periods, Penske can:
- Add warehouse space
- Manage supplier scheduling
- Use slip seating to maximize driver efficiency
- Bring in third-party providers as needed
This flexibility ensures Tier 1 suppliers can scale operations up or down without compromising service levels or production timelines.
Centralizing Data for Accurate Freight Billing and Spend Visibility
Beyond operational improvements, Penske centralized the supplier's logistics data - creating a single source of truth for identifying inefficiencies and confirming that every party in the supply chain fulfilled its responsibilities.
This centralized approach delivered three key benefits:
- Accurate spend visibility - The supplier gained a clear, consolidated view of total transportation costs.
- Faster invoice resolution - Every invoice is matched to its contracted rate, ensuring billing accuracy and reducing payment delays for carriers.
- Audit-ready financial reporting - Freight costs are recorded in the correct financial period, supported by a system of checks and balances that flag discrepancies before they become problems.
By streamlining billing and reconciliation, Penske helped the supplier not only control costs but also gain the financial clarity needed for better forecasting and budgeting.
The Results: A Smarter, More Resilient Supply Chain
Through this partnership, the Tier 1 automotive supplier achieved:
- Improved visibility across 52 plants and thousands of shipments
- Faster, more predictable border crossings
- Reduced inventory buffers without increasing production risk
- Greater agility in responding to OEM demand changes
- Accurate, centralized financial data for better spend management
We've developed critical milestones for every touchpoint from when a shipment begins to when it ends, and we track each one.
— Andy Moses
The Partnership Advantage
For Tier 1 automotive suppliers navigating complex, multi-plant operations and sprawling supplier networks, visibility is the foundation for reliable production and sustainable cost control. By partnering with Penske, this supplier transformed inbound freight management, gained the real-time insight needed to anticipate disruptions, streamlined border crossings and can respond quickly to OEM-driven changes. The result is a more resilient, cost-efficient supply chain built to scale with production demands - proving that the right logistics partner can turn operational complexity into a competitive advantage.
Ready to improve visibility and reduce costs across your automotive supply chain? Contact us to learn how our expertise can support your operations.

DISCLAIMER: The content provided is for general informational purposes only. Penske makes every effort to ensure the accuracy of the information presented; however, the information herein is provided without any warranty whatsoever, whether express, implied or statutory. In no event shall Penske be liable for (i) any direct, incidental, consequential, or indirect damages (including loss profits) arising out of the use of the information presented, even if Penske has been advised of the possibility of such damage, or (ii) any claim attributable to errors, omissions, or other inaccuracies in connection with the information presented.
Solution Snapshot
Challenge
- Manage complex inbound supply chain across multiple manufacturing facilities.
- Adapt to short-notice changes in customer order details.
- Ensure carrier performance meets strict service requirements.
- Gain real-time visibility into supply chain movements.
Our Solution
Penske serves as the lead logistics provider, delivering 24/7/365 coverage for 52 plants.
- Network design and optimization - streamlined routing and mode selection
- Real-time load tracking - monitoring inbound shipments from 3,000+ suppliers
- End-to-end visibility - high-level dashboards paired with granular, load-level data
- Simplified billing - plant-specific spend data to uncover cost-savings opportunities
Impact
Network Design: Optimized routing and mode selection across the entire network.
Border Crossing: Reduced northbound/southbound crossing time from 8 hours to 6 hours.
Visibility: Full load tracking implemented, including cross-border operations.
Financial Savings: $1.7 million saved within 6 months through improved freight spend management.
Labor Savings: Reduced shift requirements in both production and shipping.
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