Gaining end-to-end visibility in a complex inbound supply chain

A U.S.-based, worldwide Tier 1 automotive component supplier needed to minimize supply chain disruptions, increase shipment visibility and improve cross-border operations.

Operating 52 plants and coordinating 3,000 suppliers, the company required a lead logistics provider capable of managing complex inbound freight while supporting continuous production.

Key challenges included:

  • Short notice changes to customer order details
  • Carriers struggling to meet service-level requirements
  • Competing priorities between the supplier's own vendors and OEM customers
  • Limited visibility during border crossings

The supplier needed a partner who could optimize its transportation network, improve carrier performance and deliver measurable cost savings - without disrupting production schedules.

Achieving Real-Time Visibility Across the Supply Chain

Penske Logistics designed a custom network solution focused on optimized mode selection, routing and ongoing performance analysis. A core component of the strategy was improving supplier compliance through enhanced visibility.

Behind the scenes, our ClearChain® Technology Suite - a combination of best-in-class software and custom-built tools - powers this visibility, helping identify and resolve complex supply chain challenges that standard software alone can't address.

Based on that foundation, Penske provided detailed shipping data through its Supply Chain Insight platform, giving the supplier real-time visibility into every load and order moving through the network. This end-to-end visibility - from warehouse to transportation - ensured the automotive supplier always knew what was moving, what needed attention and when materials would arrive.

With Supply Chain Insight, the supplier could:

  • Track loads in real time - viewing the full journey of every shipment, including all pickup and delivery stops, to spot delays before they impact production
  • Search and review order-level data - accessing performance measurements and trends to troubleshoot issues and answer questions faster

This level of visibility ensured the supplier had the right labor in place when deliveries arrived.

Customers can use the technology to see when materials needed for manufacturing are going to be delivered. It gets specific so they can make sure they have the right labor there and plan their schedules.

— Andy Moses, senior vice president of solutions and sales strategy

What visibility looks like in practice: with our technology, the supplier gained real-time visibility into every leg of a shipment's journey, from pickup at supplier locations to final delivery at the plant. This includes:

  • Order status - scheduled versus actual pickup and delivery
  • Origin and destination tracking
  • Part-level shipment detail
  • Border crossing status and timing

Why border crossing visibility matters: Cross-border shipments had previously been a visibility blind spot, with the supplier losing control once freight crossed into another country. Successful border crossings require specialized expertise, real-time tracking and seamless communication between carriers, customs and logistics teams.

With predictable, visible border crossings, the supplier was able to reduce inventory safety buffers and prevent costly production interruptions - directly improving working capital efficiency.

Faster Response to OEM-Driven Production Changes

As a Tier 1 supplier, the company must adapt quickly to changes initiated by original equipment manufacturers (OEMs) - a dynamic that can introduce significant inefficiency if not managed proactively.

Scaling for demand surges: When production needs spike, Penske uses its resources to minimize the impact of additional costs and complexity. During surge periods, Penske can:

This flexibility ensures Tier 1 suppliers can scale operations up or down without compromising service levels or production timelines.

Centralizing Data for Accurate Freight Billing and Spend Visibility

Beyond operational improvements, Penske centralized the supplier's logistics data - creating a single source of truth for identifying inefficiencies and confirming that every party in the supply chain fulfilled its responsibilities.

This centralized approach delivered three key benefits:

  1. Accurate spend visibility - The supplier gained a clear, consolidated view of total transportation costs.
  2. Faster invoice resolution - Every invoice is matched to its contracted rate, ensuring billing accuracy and reducing payment delays for carriers.
  3. Audit-ready financial reporting - Freight costs are recorded in the correct financial period, supported by a system of checks and balances that flag discrepancies before they become problems.

By streamlining billing and reconciliation, Penske helped the supplier not only control costs but also gain the financial clarity needed for better forecasting and budgeting.

The Results: A Smarter, More Resilient Supply Chain

Through this partnership, the Tier 1 automotive supplier achieved:

  • Improved visibility across 52 plants and thousands of shipments
  • Faster, more predictable border crossings
  • Reduced inventory buffers without increasing production risk
  • Greater agility in responding to OEM demand changes
  • Accurate, centralized financial data for better spend management

We've developed critical milestones for every touchpoint from when a shipment begins to when it ends, and we track each one.

— Andy Moses

The Partnership Advantage

For Tier 1 automotive suppliers navigating complex, multi-plant operations and sprawling supplier networks, visibility is the foundation for reliable production and sustainable cost control. By partnering with Penske, this supplier transformed inbound freight management, gained the real-time insight needed to anticipate disruptions, streamlined border crossings and can respond quickly to OEM-driven changes. The result is a more resilient, cost-efficient supply chain built to scale with production demands - proving that the right logistics partner can turn operational complexity into a competitive advantage.

Ready to improve visibility and reduce costs across your automotive supply chain? Contact us to learn how our expertise can support your operations.

Andy Moses
Andy Moses is senior vice president of solutions and sales strategy for Penske Logistics. Prior to this role, he was vice president of sales at Penske Truck Leasing. Moses has more than 25 years of experience in the transportation industry, serving in product and sales leadership positions with both Penske Truck Leasing and Rollins Truck Leasing. A Six Sigma Master Black Belt, Moses earned a bachelor's degree in accounting from Brooklyn College and a master's degree from Pennsylvania State University in leadership development.